Purchasing and Return Policy

Colbi Glow Girl

Thank you for choosing Colbi Glow Girl for your skincare needs. We are committed to providing you with the highest quality products and an exceptional customer experience. To ensure the integrity and safety of our skincare products, we have established the following return and refund policy.

Non-Returnable and Non-Refundable Products

Due to the nature of our products and to maintain the highest standards of hygiene and safety, all skincare products purchased from Colbi Glow Girl, including those from Zo Skin, SkinBetter Science, and other brands, are non-returnable and non-refundable. This policy applies to all products, including but not limited to:

  • Serums
  • Creams
  • Cleansers
  • Toners
  • Masks
  • Sunscreens
  • Exfoliators
  • Any other skincare items

Why We Cannot Accept Returns or Issue Refunds

  1. Hygiene and Safety: Skincare products are susceptible to contamination once opened. To ensure the safety and well-being of our customers, we cannot accept returns of products that have been opened or used.

  2. Product Integrity: We guarantee the authenticity and quality of our products. Returning products compromises the integrity of our inventory and may affect other customers' experiences.

  3. Regulatory Compliance: Adhering to health and safety regulations, we cannot resell returned products, even if they appear unopened or unused.

Exceptions

While our general policy is to not accept returns or issue refunds, we understand that there may be exceptional circumstances. If you receive a product that is damaged, defective, or incorrect, please contact our customer service team within 7 days of receiving your order. We will assess the situation and, if appropriate, provide a replacement or store credit.

How to Reach Us

If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a damaged or incorrect order, please do not hesitate to contact our customer service team:

  • Email: colbi@colbiglowgirl.com
  • Phone: (480) 780-1122
  • Business Hours: Monday to Friday, 10 AM - 5 PM (MST)

Final Note

At Colbi Glow Girl, we value your trust and strive to deliver the best skincare products and customer service. Your satisfaction is important to us, and we are here to help with any concerns or issues you may have.

Thank you for your understanding and for choosing Colbi Glow Girl.